What personal data we collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymised data). The personal information we may collect and store about you includes, but is not limited to, the following information:

• Title
• Name and surname
• Date of birth
• Gender
• Email address
• Contact phone number(s)
• Billing and delivery address
• Bank account and payment card details
• Transaction data including purchase information and payment details
• Technical data including IP address, log-in data and computer/device settings
• Interests, preferences and website usage data
• Interactions with us e.g. contacting our Customer Services Team (we may record your calls), or visits to our website
• Personal information you put on social media
• Information you provide in your reviews of us, or survey responses
• Attendance at events (and travel preferences)
• Information from cookies, including information on the devices you may use to make a purchase - please see our Cookies Policy below↓
• We may also use and share aggregated data, which may be derived from your personal data but due to the way the data is handled (by anonymising and/or combining it with other data) it is not considered by law to be personal data.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you do not provide your data

If you do not provide personal data to us in the case where it is needed by law, or under the terms of a contract we have with you, we may not be able to perform the contract we have, or are trying to enter into, with you (for example, to fulfil your order). In this case, we may have to cancel your order, but we will notify you if this is the case at the time.

How we collect your data

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• apply for our products or services;
• create an account on our website;
• subscribe to our publications;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us feedback or Contact Us.
• Automated technologies or interactions. As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our [cookie policy below] for further details.
• Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below.
• Technical data from the following parties:

(a) analytics providers such as Google based outside the UK;

(b) advertising networks such as Facebook based outside the UK; and

(c) search information providers such as Google based outside the UK.

Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Paypal based outside the UK.

Identity and Contact Data from data aggregators based inside or outside the UK.
Why we are allowed to have your data

1. Consent

If you visit the Site and are not already an existing customer, we might ask for your consent to process your data, so that we can send you our special offers and news.

    2. Contractual obligations

For example, in order to allow us to fulfil an order when you purchase our products.  

    3. Legal compliance

In some circumstances, we may be legally required to collect and process your data e.g. to pass it on to the police if criminal activity is suspected.

    4. Legitimate Interest

It may be necessary to use your data to help us run and improve our business. For example, to personalise the services we provide, or to improve our internal processes. We will only use your data in these instances, where doing so does not materially impact your rights, freedom or interests.

We will only use your personal data when the law allows us to. Most frequently, we will use your personal data to fulfil a contractual obligation, or where we have a legitimate interest.  

Generally, we do not rely on consent as a legal basis for processing your personal data. However, if you are not already a customer, we will get your consent before sending third party direct marketing communications to you via email or text message. In the event you do not wish for us to use ‘Your Personal Data’ for marketing purposes, please either:

• Click on the ‘Unsubscribe’ link in the emails we have sent you (if any).
• Contact our Customer Service Team here Contact Us if you wish to be removed from our marketing database.

reason for processing	type of personal data	basis for processing
Registering new customers	(a) Name (b) Contact details	Contractual obligation
Processing and delivering an order, including payment processing and recovery and carbon off-setting.	(a) Name (b) Contact details (c) Financial information (d) Transaction information	(a) Contractural obligation b) Necessary for our legitimate interests (to recover debts due to us, to track and off-set our carbon emissions)
Managing our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey	(a) Name (b) Contact details (c) Profile (d) Marketing and Communications preferences	(a) Contractual obligation (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
Running prize draws, competitions and surveys	a) Name (b) Contact details (c) Profile (d) Usage (e) Marketing and Communications preferences	a) Contractual obligation (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
Administering and running our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Name (b) Contact details (c) Technical data	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
Delivering relevant website content and advertisements to you and understand how helpful that advertising is	(a) Name (b) Contact details (c) Profile (d) Usage data (e) Technical data	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
Using data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical data (b) Usage data	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
	(a) Name (b) Contact details (c) Technical data (d) Usage data (e) Profile (f) Marketing and Communications preferences	Necessary for our legitimate interests (to develop our products/services and grow our business)

How we protect your data

We ensure that your personal data is protected by the appropriate security measures to prevent accidental loss, unauthorised use, alteration or disclosure. In addition, we only share your personal data with those employees, or third parties who have a business need to know. These individuals and entities are subject to duties of confidentiality and will only process your data on our instructions.

Cookies

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie internet file, a small file that is sent by our web server to your computer, which we can access when you make return visits to our website.

Storing cookies is usual practice for any website that needs to remember what its users’ preferences are and we use cookies to keep track of your selections on the website. You can usually modify your browser to prevent this happening (www.aboutcookies.org) for more information on this.

If you choose not to receive cookies, you may still use most of the features on our website, including the ability to purchase items.

In line with the ICC UK Cookie Guide, four types of cookies function online:

1. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
2. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
   
3. These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
   
4. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
   

You can delete existing cookies from your web browser and choose not to receive cookies in the future. This can be done by editing your web browser options. Please note that if you disable cookies, certain functionalities of the website may be affected.

Changes in our privacy agreement

We reserve the right to modify this Privacy Policy at any time. Any material changes we may make to our Privacy Policy will be updated on the Privacy & Security section of our Site. Please review it occasionally to remain informed and updated. If your personal details change or if you have any queries about how we use your personal data, please notify us by contacting us.